Here’s a clear, fair, and brand-aligned Refund & Return Policy for daisyamerica, prioritizing safety and transparency for international customers:

At daisyamerica, we craft every piece with meticulous care. While we hope you adore your keepsake, here’s our policy if adjustments are needed:

1. Our General Policy
✅ Custom/Made-to-Order Jewelry:
→ Non-returnable & non-refundable (personalized with names, dates, birthstones, etc.).
→ Why? Each piece is uniquely created for your child.

✅ Non-Custom Items (e.g., standard designs with no personalization):
→ May be returned within 14 days of delivery if:

Unworn, undamaged, and in original packaging.

Safety seals intact.
→ Full refund (minus shipping costs) issued upon inspection.

2. Damaged or Defective Items
We stand by our quality:
🔧 Report within 7 days of delivery:
→ Email photos/video to daisyamerica@outlook.com.
→ We’ll replace it or refund 100% (including shipping).
→ No returns required (destroy item for safety/ethical reasons).

3. How to Initiate a Return (Non-Custom Only)
Step 1: Email us at daisyamerica@outlook.com with:
→ Order number
→ Product photos + reason for return
Step 2: Wait for approval + return instructions (including Hong Kong address).
Step 3: Ship with tracking/insurance (return shipping costs covered by customer).
Step 4: Refund processed within 5 business days of receipt.

4. Important Exceptions
❌ Not Eligible for Returns/Refunds:
→ Customized items (engravings, birthstones, name designs).
→ Items damaged due to misuse (e.g., rough play, exposure to water/chemicals).
→ Lost packages with "Delivered" status (contact carrier first).
→ International duties/taxes (non-refundable).

5. Safety First – Even in Returns
Child-Safe Packaging Required: Returns must use protective boxes (no loose envelopes).

Hygiene Standards: Earrings must have unbroken hygiene seals.

6. Refund Processing
Timeline: 5-10 business days after we receive your return.

Method: Refunded to original payment:
→ Credit cards: 3-5 business days.
→ PayPal: 24-48 hours.
→ Klarna: Contact Klarna directly.

Currency: Refunds issued in USD (exchange rate losses not covered).

7. Need Help?
Contact us at:
📧 Email: daisyamerica@outlook.com
📞 Phone: +852 5800 1234 (Mon-Fri, 9AM-6PM HKT)
→ Include photos/video for faster resolution!

Our goal is your peace of mind. While personalized keepsakes are final, we promise fair solutions for every situation.
💛 The daisyamerica Team